Terms & Conditions

General Terms and Conditions

Giesswein Walkwaren AG 
Niederfeldweg 5
A-6230 Brixlegg

CONTACT: info@giesswein.com

A. Area of Agreement:

Prices valid at order date shall be applicable.

B. Conclusion of Contract:


From Giesswein, you may buy on an approval basis, i.e. you may return the delivered goods within a term of 14 days without statement of reasons. Dispatch in due time will suffice to keep the term. The Purchase Agreement will become effective from receipt of the goods by your approval, at the latest, however, after expiry of the 14-day term for the return of the goods. Silence is assumed to be an acceptance.

C. Delivery:

In general, we prepare the parcel within 3 workdays for shipping. You will be notified immediately in case of any delay in delivery with the exception of sale goods: they will be available while supplies last.

Most of our deliveries are shipped by DHL in a fast and reliable manner.

If the goods ordered by you cannot be shipped we reserve the right to provide you with an equivalent product. It is of course up to you to accept this offer. If you are unwilling to accept this offer, we ask you to return the goods to us within 14 days. In such case, the return costs will be borne by Giesswein.

D. Shipping expenses:

For packaging and shipment, a portion of costs will be charged. Please see shipping costs for your country in our shipping section.

0 € (free shipping)
Switzerland / Liechtenstein 9,90 €
additional taxes and duties may be charged on reception


E. Returns:

To return the goods, please use the Giesswein address labels and the return of goods form. Please do not send any parcel freight forward to Giesswein (exception: article C 2nd paragraph).

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Giesswein Walkwaren AG, Niederfeldweg 5, 6230 Brixlegg, Österreich; e-mail: shop@giesswein.com; Fax: 0043 5337 67767-999, Tel: ++43/(0)5337/61350) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us
Giesswein Walkwaren AG,
Niederfeldweg 5,
6230 Brixlegg, Austria
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods if you use the provided return documents. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)
To Giesswein Walkwaren AG, Niederfeldweg 5, 6230 Brixlegg, Österreich; e-mail: shop@giesswein.com; Fax: 0043 5337 67767-999:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*), Ordered on (*)/received on (*), ____________________
Name of consumer(s), ____________________
Address of consumer(s), ____________________
Signature of consumer(s) (only if this form is notified on paper), ____________________
(*) Delete as appropriate.

F. Terms of Payment:

The prices valid at the ordering date shall apply. All prices are inclusive of the legal VAT:

By credit card: Master Card, Visa, American Express, Diners Club

G. Information requirement:

When registering your data, we will have to rely on your truthful information. Please notify us without delay of any changes of your data, in particular name, mailing address, e-mail address, phone number or bank connection. Please make sure that you can be contacted under the e-mail address indicated by you and receipt of e-mails is not blocked by shut up or mail account overflow.
If you submit incorrect data, Giesswein shall be entitled to rescind from the contract and charge a handling fee. The letter of resignation shall be in writing. Written form shall be deemed to include fax and e-mail.

H. Legal Aspects:

The title to the goods shall remain with Giesswein until payment has been made in full.
If the ultimate consumer is not domiciled within the European Union, the Giesswein place of business shall be the place of jurisdiction. For transactions with final consumers within the European Union, the law governing the final consumer’s domicile may also be applicable if mandatory consumer right provisions are involved.

ONLINE DISPUTE RESOLUTION from European Commission: https://ec.europa.eu/consumers/odr/.

I. Warranty:

The legal terms and conditions of warranty shall apply.
In warranty cases, please contact:
Contact: info@giesswein.com

Defects or damages from ordinary wear and tear, improper use and lack of or incorrect maintenance shall be excluded from warranty.

J. Data Security:

Personal data such as, for instance, Christian name, surname, address, zip code, place or town, phone number, e-mail address, and birth date will be acquired when taking your orders in order to enable us to process these orders and handle the dispatch of the ordered goods.

Regarding orders via the Giesswein online shop we will protect your data by means of a safe SSL connection. Personal data will be processed and used by us for the processing of orders, for our customer relationship management and our advertising.

The giesswein team will be pleased= to assist you any time if you have any questions about our products.
We hope you will enjoy our products.